FAQ
9wicket pro FAQ — Bonus, Deposit, Security and Responsible Gaming
The most common questions before and during play at 9wicket pro — bonus terms, bKash deposits, account security and responsible gaming rules — all answered on this page.
120% welcome bonus, up to ৳10,000
Minimum deposit ৳500
24/7 live chat support
This page has detailed answers to the most important questions from 9wicket pro players. From responsible gaming advice to account security, calculating welcome bonus wagering, and how to deposit easily via bKash or Nagad — every topic is explained clearly in plain English. If you cannot find the answer to a question here, contact us via 24/7 live chat or email. Remember, 9wicket pro is only for people aged 21 and above.
Responsible Gaming
Responsible Gaming
Some important information to help you understand your limits and keep playing in a healthy way.
If you feel your gaming habits are getting out of control, go to 9wicket pro's responsible gaming page right away and contact our 24/7 live chat. You can request a temporary account suspension or activate self-exclusion. For professional support in Bangladesh, reach out to a mental health specialist or counsellor — don't try to handle it alone, ask for help.
You must be 21 or older (21+) to take part in any activity on 9wicket pro, including casino games and sports betting. Providing false information during age verification may result in account cancellation and your balance may not be returned. Please follow this rule strictly to protect yourself and your family.
If you want to take a break, contact 9wicket pro's live chat and request a cooling-off period — you can set it anywhere from one day to several weeks. During this time you will not be able to log in or place bets. Taking a break is an active step to protect your mental health — it is not a sign of weakness, it is a sign of healthy habits.
Self-exclusion is the process of permanently or temporarily closing your account for a longer period. Contact 9wicket pro's live chat or send an email to request it, and the team will action it. While self-exclusion is active, do not attempt to open a new account — this is a policy violation and may result in account cancellation.
A few common signs: chasing losses by placing more bets to win back money, being unable to stop playing, spending more time gambling at the expense of family or work, and saving or borrowing money to gamble. If even one of these applies to you, take a break now and speak with the 9wicket pro support team.
Start by talking to them calmly — from a place of concern, not accusation. Then inform the 9wicket pro support team; there is a process to restrict an account at a third party's request. Seeking help from a professional counsellor or family advisory service can also be useful. For more details, read the responsible gaming guidelines.
Security
Security and Privacy
What you need to know to keep your account and information secure.
No 9wicket pro staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for these, it is a fraud attempt. End the conversation immediately and report the incident to our official live chat. Never share personal information — this is the first rule of staying safe.
Yes. 9wicket pro uses SSL (Secure Socket Layer) encryption, which keeps your personal and financial information secure. If you see the lock icon in your browser's address bar, your connection is safe. Your data is never sold to third parties — read the privacy policy for details.
Use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and a special character (such as @, #, !). Do not use your name, date of birth, or "123456". Avoid using the same password across multiple sites. Change your password every few months.
9wicket pro's official address is 9wicket-pro.cam. Sites that change the spelling of this URL or use a different domain extension (such as .net, .info, .xyz) may be fake. Verify the URL before clicking any suspicious link and type the address directly into your browser. Be cautious with links found on social media.
Change your password immediately and notify 9wicket pro's live chat. The support team can review suspicious activity on the account and temporarily lock it if needed. At the same time, change the passwords on your bKash and Nagad apps too, as a compromised account can put others at risk.
Bonus
Bonus Terms
From the welcome bonus to withdrawal — answers to all bonus-related questions.
After opening a new account, a 120% bonus is added automatically on your first deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and you get ৳1,200 in bonus, giving a total balance of ৳2,200 — but to withdraw the bonus you must complete ৳1,200 × 20 = ৳24,000 in wagering. Log in to your account from the 9wicket pro Login page to start your deposit.
No. The 9wicket pro welcome bonus applies only once per player — on the first deposit. Attempting to claim the bonus by creating multiple accounts is a policy violation and may result in account cancellation. After the welcome bonus, other offers such as weekly reloads, slot festival promotions and cricket bonuses are still available.
Yes, bonuses have a set expiry period. Once the period has passed, any unused bonus and winnings earned from it are cancelled. It is best to start wagering soon after claiming a bonus. To find the exact expiry, read the terms provided at the time of claiming, or ask via live chat.
Slot games, fishing games and most casino games generally contribute to wagering. Playing Fortune Tiger, Gates of Olympus or Sweet Bonanza in the slots section is a good way to meet wagering requirements. For the exact contribution percentage of specific games, check the bonus terms or live chat support — some games may contribute less.
Yes, in some cases there is an option to cancel a bonus. Keep in mind that if a bonus is cancelled, any winnings earned from that bonus will also be cancelled. Only the original deposited amount will be considered for withdrawal. Contact live chat or email to find out the cancellation process, or read the terms and conditions page for details.
With the 9wicket pro slot festival offer, depositing into the slots section gives you a 50% bonus once per day, up to a maximum of ৳8,000 (minimum deposit ৳500). The wagering requirement is 20 times the bonus. Example: deposit ৳2,000 and receive a ৳1,000 bonus, with wagering of ৳1,000 × 20 = ৳20,000.
Deposit
How to Deposit
Deposit easily with bKash, Nagad, Rocket, or Upay — any method you prefer.
9wicket pro supports four mobile banking methods for deposits: bKash, Nagad, Rocket and Upay. All of these are widely used in Bangladesh and process instantly. The same four methods are also available for withdrawals.
After logging in to your account, go to the Cashier or Deposit section. Select bKash, enter the amount (minimum ৳500), and complete the payment from your bKash app or USSD (*247#) following the instructions shown on screen. Once the transaction is done, your balance is usually updated within a few minutes.
9wicket pro does not charge a separate processing fee for deposits. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply a small charge according to their own policies — that is a matter for that specific service, not a fee from 9wicket pro. Check your mobile banking app for any charges before depositing.
Wait a little first — there may be a short delay if servers are busy. If the balance still has not appeared after 15–20 minutes, get your transaction ID from your mobile banking app and contact 9wicket pro's live chat. Providing the transaction ID and amount will allow the team to resolve it quickly.
The minimum deposit is ৳500 across all payment methods. This applies equally to slot games, cricket betting, or any other section. The minimum withdrawal amount is also the same — ৳500. This limit is the same for bKash, Nagad, Rocket, and Upay.
Yes. Both Nagad and Rocket can be used to deposit at 9wicket pro. Rocket is Dutch-Bangla Bank's mobile wallet service. Upay is also supported. You can start from a minimum of ৳500 with any method, and the process is just as straightforward as bKash — go to the cashier, select your preferred method and follow the instructions.
Have more questions? Talk to us directly
If you don't find your answer on this page, the 9wicket pro support team is available seven days a week, 24 hours a day. Help is available in both Bengali and English.
Live Chat
Click the live chat button at the bottom-right corner of any page on the site. An agent will usually connect within a few minutes.
Click the live chat button at the bottom-right corner of any page on the site. An agent will usually connect within a few minutes.
Email Support
For detailed questions, email us at: [email protected] — we'll get back to you as soon as possible.
For detailed questions, email us at: [email protected] — we'll get back to you as soon as possible.