9wicket pro's guide to responsible gaming
Betting is entertainment — not a problem. 9wicket pro believes every player has the right to set their own limits. Here you will find self-exclusion options, deposit limits, and ways to get support.
Age limit and our position
Betting and casino games are a form of entertainment. They stay enjoyable only when you play within your means and your time. 9wicket pro always wants its users to play in a healthy state of mind, within a set budget, and with clear judgment.
Our Terms and Conditions clearly state that no player may bet while under financial pressure or mental distress. If you ever feel that betting is getting out of control, the tools and advice below can help.
Responsible gaming is not just a rule — it is an attitude. Betting to recover losses, playing with borrowed money, or using gambling to relieve stress are all warning signs. In these situations, our support team is always here for you.
Set your own limits
9wicket pro gives you several tools to keep your betting under control. Using these keeps your betting experience safe and planned.
Deposit Limit
Decide in advance how much you will deposit per day, per week, or per month. Once a limit is set, changing it from your account settings requires a waiting period.
Financial controlSession Time Limit
Decide in advance how long you will play in one sitting. After the set time the system will automatically log you out. Playing for long stretches can affect your judgment.
Time managementSelf-Exclusion
If you feel you need a break from betting, activate self-exclusion. You can keep your account closed for a set period — from one week up to permanently. During this time login and betting will be completely blocked.
Temporary breakLoss Limit
If you do not want to keep betting after losing a certain amount, set a loss limit. When you reach the set loss threshold, the system will end your betting session.
Loss restrictionReality Check
At regular intervals a pop-up will show you how long you have been playing and how much you have bet in the session. This helps keep you aware.
AwarenessAccount Suspension
You can request to close your account completely at any time. Contact us via 24/7 live chat or email and the team will act quickly.
Emergency protectionRecognise the warning signs
When betting becomes a problem, certain patterns of behaviour appear. If you notice any of the signs below in yourself or someone you know, it is time to seek help.
More information about responsible gaming is available in 9wicket pro's FAQ section. Remember, acknowledging a problem is the first step toward solving it.
- Placing more bets to recover lost money — "recovery betting"
- Lying to family, friends, or at work because of betting
- Betting with money meant for daily expenses or borrowed funds
- Feeling restless, irritable, or anxious when not betting
- Continuing to bet despite irregular sleep, eating, or work habits
- Repeatedly trying to stop betting but failing
- Betting causing harm to personal relationships or professional life
Healthy betting habits
- Set a fixed budget before you start betting and do not go beyond it
- Never treat betting as a source of income — it is entertainment
- Take regular breaks and spend time on other hobbies and with family
- Avoid betting when you are stressed or feeling low
- Never increase your bets in an attempt to recover lost money
- Do not bet while under the influence of alcohol or medication
- Read our Privacy Policy to understand how your personal information is protected
Where to find support
If you are experiencing difficulties, you do not have to face them alone. The support channels below are open to you.
9wicket pro Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Tell them about setting account limits, self-exclusion, or any concern you have — everything is kept confidential.
Contact by Email
Support is also available by email alongside live chat. Write your issue in detail and our team will respond as quickly as possible. Email address: [email protected]
Family and Trusted People
Talk honestly with the people close to you. Family or friends can often spot the signs of a problem before you do. Take their concerns seriously — it is for your own protection.
Professional Counsellors
Seeking help from a mental health professional or addiction counsellor is not a sign of weakness — it takes courage. Mental health services are available in Bangladesh through both public and private channels. You can get a referral through a trusted doctor or your local hospital.
Self-Help and Resources
Information on betting addiction in Bengali is available on the websites of mental health organisations. Reading up on the topic, educating your family, and raising awareness are all effective ways to address the problem.
Protecting minors
All services on 9wicket pro are strictly prohibited for anyone under 21. This is not just a rule — the mental and financial protection of the younger generation is our highest priority.
A note to parents and guardians: use parental control software on your devices and keep your passwords secure so that children or young family members cannot access betting sites through your device or account.
If you suspect a minor is using your account or has opened their own account, notify 9wicket pro's 24/7 live chat immediately.
What parents and guardians should do
- Keep parental controls active on your devices
- Do not share your betting account password with anyone
- Have an open conversation with your children about the risks of online betting
- Use browser filters to block access to betting sites
9wicket pro's commitment
9wicket pro has put a number of permanent measures in place to ensure responsible betting. To learn more about us, visit our about page.
- Age verification is mandatory at account registration
- Monitoring and intervention for suspicious betting behaviour
- Option to voluntarily set account limits
- No promotional messages are sent during a self-exclusion period
- 24/7 Bengali-speaking support team — via live chat and email
- Your personal data is protected with SSL encryption
Remember
Winning and losing are both a normal part of betting. But knowing when to accept a loss, take a break, and stop in time is the real skill.
Your family, your health, and your financial security come before everything else. Keep betting in its place as entertainment — not a source of stress.
9wicket pro's support team is here for you whenever you need — 7 days a week, 24 hours a day.