9wicket pro Privacy Policy
This document clearly explains how important your personal information is to us, how it is collected and used, and what your rights are.
Introduction and Scope
This privacy policy applies to all services and features of the 9wicket pro platform. It takes effect when you use our website, register, make a deposit, or use any of our services. We handle your personal information with respect and responsibility.
9wicket pro is a Bangladesh-focused online betting and casino platform. Our services are available only to individuals who have voluntarily registered and are at least 21 years of age. This document explains where, when, and why your information is used.
For full details on the general terms of our services, please read our Terms and Conditions, which fully describe user responsibilities and platform rules.
9wicket pro reserves the right to update this policy. If significant changes are made, registered users will be notified by email or via a notice on the platform. Continued use of the platform after any changes will be taken as acceptance of the revised policy.
What Information We Collect
We collect only the information needed to provide our services, ensure security, and manage your account.
2.1 Registration and Identity Information
Information provided when creating an account:
- Full name and date of birth
- Mobile number and email address
- Username and encrypted password
- National ID or passport number (where verification is required)
2.2 Financial and Transaction Information
Payment method details used for deposits and withdrawals — bKash, Nagad, Rocket, or Upay mobile wallet account numbers and transaction history are logged in our system. We do not store card numbers or bank account numbers.
2.3 Automatically Collected Information
When you use the platform, the following information may be collected automatically:
- IP address and device information
- Browser type and operating system
- Session duration and page visit sequence
- Cookies and similar tracking technologies
2.4 Gaming Activity Information
Information on bets, wins, losses, game preferences, and betting patterns is stored in our system. This is primarily used as part of security reviews, fraud prevention, and our responsible gaming policy.
Purpose of Using Your Information
Your information is used only for specific and legitimate purposes. It is never sold to or misused by third parties.
Account Management
Your identity information is used for registration, login, password recovery, and account verification.
Payment Processing
Financial information is used to confirm deposits and withdrawals, verify transactions, and prevent financial fraud.
Security and Fraud Prevention
System logs are analysed to detect multiple accounts, unusual activity, or suspicious transactions.
Customer Support
When resolving issues via live chat or email, your account information is used to provide accurate assistance.
Promotional Communications
If you give consent, you may receive emails or notifications about bonus offers, new games, or special events. This permission can be withdrawn at any time.
Service Improvement
Usage patterns are analysed to improve the platform's speed, design, and game quality.
Cookies and Tracking Technologies
9wicket pro uses cookies on its website. Cookies are small data files stored in your browser that help remember your preferences on future visits.
4.1 Strictly Necessary Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and protecting payment forms. Disabling them will disrupt the core functions of the site.
4.2 Performance Cookies
These cookies are used to understand which pages are visited most and which features are used most. The data collected is anonymized and aggregated.
4.3 Preference Cookies
These cookies are used to remember language preferences, theme settings, and game filters. You can manage them from your browser settings.
Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may cause issues with login and payment-related services.
Data Security Measures
9wicket pro maintains both technical and procedural security measures to keep user information secure.
- All data transmission is secured through SSL (TLS 1.3) encryption.
- Passwords are stored using a strong hashing algorithm and are never kept in plain readable form.
- Access to sensitive information is restricted to authorised staff only, through role-based access controls.
- The system undergoes regular security audits and suspicious activity is monitored automatically.
- Database backups are stored in encrypted form and access is limited to a restricted number of individuals.
- An OTP verification system is active on accounts to prevent unauthorised access.
No method on the internet is 100% secure. Use a strong password to protect your account and do not share your login details with anyone.
Data Retention Period
We retain your information only for as long as necessary. The retention periods for different types of information are listed below:
7.1 Active Account Information
All identity and transaction information is retained while the account is active. The process begins once a request to close the account is received.
7.2 Financial Transaction Records
Transaction information may be retained for a set period after account closure for financial accountability and potential dispute resolution.
7.3 Cookie and Session Data
Session cookies are deleted when the browser is closed. Persistent cookies generally expire within 30 to 365 days, though you can delete them from your browser at any time.
Your Rights and Controls
Every user registered on the 9wicket pro platform has the following rights regarding their personal information:
Right to Access
You can request to see what information we hold about you. It will be provided within a reasonable time of receiving the request.
Right to Correction
If any of your information is incorrect, you can request a correction. Some information can be changed directly from your account settings.
Right to Deletion
You can request to close your account and have all your information deleted. However, some records may be retained for a set period due to legal obligations.
Opting Out of Promotional Communications
If you do not wish to receive emails about bonuses or offers, you can turn them off from your account settings or via the unsubscribe link in any email.
To exercise these rights or for any related questions, contact our support team. Visit our FAQ page for details on customer support and answers to common questions. You can also read our Responsible Gaming Policy to understand how we are committed to protecting users' interests.
Protection of Minors
All services on 9wicket pro are strictly for individuals aged 21 and above (21+). We do not knowingly collect information from minors and have age verification measures in place to prevent them from registering.
If a minor has registered by mistake and this comes to our attention, that account will be closed immediately and the associated information will be deleted.
To parents and guardians: If you suspect that a child or teenager in your family has registered on this platform, please notify our support team immediately.
Privacy Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our team is ready to assist in both Bengali and English, 24/7.
Contact Methods
- Live Chat: Click the chat icon at the bottom right of the website to talk to us directly — 24 hours a day, 7 days a week.
- Email: [email protected] — send privacy-related matters and we will respond within a reasonable time.
To learn more about our organisation and operations, read our About Us page.